TABLEPASS
Support
Our concierge helps with your reservations, your account, and anything else
you need. Support runs through the app, so every request is tracked and
nothing gets lost.
Common questions
How do I cancel a reservation?
Open your reservation app and cancel from there, or text our concierge — we'll handle it for you.
Why was my card declined?
Most common reasons: insufficient funds, prepaid cards (restaurants don't accept them), or expired cards. Update under Account → Payment Methods.
When am I charged?
Only when we successfully secure your reservation. No fee for failed attempts, monitoring, or cancellations.
Can I use TablePass on my phone?
Yes — TablePass is available on iOS. The web version at
tablepass.nyc works on any device.